HEALKIT ^TM

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If you have any questions regarding your order, cancellation, return, or refund, our customer support team is here to help.

Email: support@healkit.in

Landline Support: 0120-4286454
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Contact Details

Customer Care (Call): ++91 9599499570

WhatsApp Support: +91 95994 99570

Customer Care (Call): ++91 98181 67218

WhatsApp Support: +91 98181 67218

Registered Office:
HEALKIT™
A Brand of Ambitross Pvt. Ltd.
G-241, First Floor, Sector 63,
Noida, Uttar Pradesh – 201301, India

Cancellation, Return & Refund Policy

At HEALKIT™, we are committed to providing genuine healthcare products while maintaining the highest standards of quality, safety, and hygiene. As many of our products are medical devices and healthcare consumables, we follow a clear and fair return policy.

Order Cancellation

Orders can be cancelled only before they are shipped.
Once an order has been dispatched from our warehouse, it cannot be cancelled.

Return Policy

Returns are accepted only in the following cases:

Wrong product delivered.
Damaged product received.
Defective product received.
Product received is different from the item ordered.

Return Conditions

Return requests must be raised within 5 days of delivery.
The product must be unused, unopened, and in its original packaging with all accessories, labels, and invoice.
Photos or an unboxing video may be requested to verify the claim.
Returns sent without prior approval may not be accepted.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns for:

Opened or used blood glucose test strips
Opened or used CGM sensors
Opened or used glucometers
Opened or used lancets or other consumable medical products
Products with damaged or missing original packaging
Products damaged due to misuse, mishandling, or unauthorized repairs
Clearance, promotional, or special sale items (unless received damaged or incorrect)

Refund Policy

After the returned product is received and inspected, eligible refunds will be processed to the original payment method within 5–7 business days.

Shipping charges, Cash on Delivery (COD) charges, convenience fees, and other service charges are non-refundable, except where the return is due to an error on our part.

Important Notice

No cancellation request will be accepted after the order has been shipped.
Returns are accepted only for wrong, damaged, defective, or mismatched products.
Products that have been opened, used, or are not in resalable condition are not eligible for return or refund.
HEALKIT™ reserves the right to approve or decline any return request after verifying the reported issue and the condition of the returned product.

Block G-241 First Floor Sector 63 Noida (U.P)

Pin code 201301

HEALKIT TM